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Patients’ Rights and Responsibilities - Express Clinics Pvt Ltd

    Patients’ Rights and Responsibilities

    Patients’ Rights and Responsibilities

    With healthcare progressing so fast these days and increasing cases of violence against medical workers, a crucial area that is often overlooked are the patients’ rights and responsibilities. A patient’s right to know about his or her health and illness and the right to participate in decisions that affect their well-being is absolute. The intention behind patients’ rights and responsibilities is to deliver patient and family-centered care.

    It is a good policy to respect the individuality and dignity of all patients. A patient has the right to information about his or her condition and to participate in decisions affecting his or her health and well-being. Most of the good healthcare organizations do have sincere intentions to deliver medical care with respect, and concern that they believe to be the right of every patient. Detailed information about patients’ rights and responsibilities is readily available throughout the medical facility and upon request.

    Other Locations:

    Nerul-Seawoods, Mumbai:
    Shop No 18 & 19, Ground Floor Giriraj Housing Society Ltd Plot No 7 & 8, Sector 44, Palm Beach Road Nerul – Seawoods (West), Navi Mumbai – 400706

    Kalyan, Mumbai:
    Ground Floor, Mohan Plaza-II, Sr. No-3 Hissa No-1, Near Potdar International School, Khadakpada Wayle Nagar, Kalyan (w) Pincode – 421301

    Kalyani Nagar, Pune:
    Ground Floor, B1 Building, Cerebrum IT Park, Behind Marigold Society, Kalyani Nagar, Pune 411014

    Chinchwad, Pune:
    Shop no 18/19/20, L3 Building, Empire Estate, Chinchwad, Pune – 411019

    Satara Road, Pune:
    Shop No – 110 – 111, Pentagon Building, Shahu College Road, Next to Kaka Halwai, Satara Road, Pune – 411009

    Magarpatta A Wing, Pune:
    S -10, 2nd Floor, A – wing Destination Centre, Magarpatta, Hadapsar, Pune – 411013

    Pimple Saudagar, Pune:
    Shop No-203, 2nd Floor, Rainbow Plaza, Near Shivar Garden Chowk, Pimple Saudagar, Pune – 411057

    Viman Nagar, Pune:
    Row House No-2, Plot No – 88, Wing F, Nitron Landmark, Vimannagar, Pune-14

    FC Road, Pune:
    Shop No 9 to 13, Ground Floor, Mantri House, Next to Kotak Mahindra Bank, Fergusson College Road, Dnyaneshwar Paduka Chowk, Shivaji Nagar, Pune – 411005

    Lajpat Nagar, Delhi:
    C-11, Lajpat Nagar- III, New Delhi – 110024

    Gurgaon, Gurgaon:
    SCO-58, Sector-56, HUDA Shopping Centre, Gurgaon – 122002 ( Near MORE Store)

    Dwarka, Delhi:
    Plot No.9, First Floor, Opp.IGL Gas Station, Sector-12A, Dwarka -110075

    Punjabi Bagh, Delhi:
    Basement, 14, West Avenue Road, West Punjabi Bagh, Punjabi Bagh, Delhi – 110026

    Rohini, Delhi:
    E 1/13, Sector-7, Opposite M2K Mall, Rohini, New Delhi – 110085

    Noida, Noida:
    C-60, Sector-2 Main Road, Gautam Budh Nagar, Noida (UP) – 201301

    Indirapuram, Ghaziabad:
    403, Nitikhand 2 Near Swarn Jayanti Park , Opposite Bihari Market & Krishna Vista Gate No.3, Indirapuram , Ghaziabad UP-201014.

    Faridabad, Faridabad:
    1D, BP Hardware Chowk, Faridabad. PIN – 121001

    HSR Layout, Bengaluru:
    No #. 244, 17Th Cross, 7th Sector, Near BDA Complex, Opposite vasan eye & dental care hospital, HSR Layout, Bengaluru – 560102

    Koramangala, Bengaluru:
    Plot No 137, Ground Floor, 5th Block, JNC Road, Koramangala, Bengaluru – 560095

    Marathahalli, Bengaluru:
    UB ELEGA, No Marathali, 90, Outer Ring Rd, Jyothi Puram, Kartik Nagar, Marathahalli, Bengaluru – 560037

    Kalyan Nagar, Bengaluru:
    #803,Ground Floor, SS Comforts, 2nd Cross, HRBR Layout, 1st Block, Kalyan Nagar, Bengaluru – 560043

    Hyderabad, Telangana
    Konda Pride, Plot No, 1299c, 2 Floor, Rd Number 1, Near IOC Petrol Pump, Jubilee Hills, Hyderabad, Telangana 500033

    Nashik
    Shop No 8, Punyasmruti Apt, Opp to Body Master Gym, B Road, Behind Water tank, Nashik 422007

    Bhopal
    C-39 Padmanabh Nagar, Raisen Road, Bhopal. Madhya Pradesh- 462023

    Ability to get care

    All patients:

    • Have the right to receive medical care that meets the highest standards of Quality Patient Care regardless of race, religion, national origin, any disability, gender, sexual orientation, gender identity or expression, age or the source of payment for your care.
    • Have the right to prompt, life-saving treatment in an emergency without discrimination based on economic status or source of payment and to treatment that is not delayed by a discussion regarding the source of payment. Except in an emergency, a patient may choose the facility, the physician, and the type of health service for their care provided those chosen are able to provide that care. The patient has the right to prompt and safe transfer to another facility if they cannot be treated at the facility to which they were originally transported.

    Financial Accounts:

    The patient has the responsibility to pay their hospital or clinic bills quickly or ask questions about those bills. They also must give any information necessary to help their insurance company pay their bills.

    If the patient believes at any time that they are not being treated in a fair, concerned and respectful manner, they should ask to speak with the nurse in charge, nursing supervisor or doctor on duty. The patient may also notify the administrative supervisor or the administration.

    Refusal of Treatment

    The patient has the right to leave the medical center and/or refuse treatment even if their doctors advise against it, unless they have certain infectious diseases that may influence the health of others, or if they are incapable of maintaining their own safety or the safety of others, as defined by the law. If they decide to leave before the doctor’s advice, the medical center will not be responsible for any harm that this may cause them, and they will be asked to sign a “Leaving against Medical Advice” form.

    Respect for Others:

    • Patients shall follow medical center rules and regulations, including those that prohibit offensive, threatening, and/or abusive language or behavior, and the use of tobacco, alcohol, or illicit drugs or substances. The patient should help ensure that their visitors are aware of and follow these rules.
    • All patients are responsible for being considerate for the rights of other patients and hospital personnel. All patients are responsible for assisting in control of noise, smoking, and number of visitors.
    • Patients are responsible for being polite and respectful to other patients as well as hospital/clinic employees and property. The patient should also see that their visitors are polite and respectful.
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    Involvement in Care & Decision Making

    All patients:

    • Have the right to be involved in decisions relating to their care. They also have the right, when appropriate, to have family involved in care decisions. No patient will be subjected to any procedure without his or her voluntary, competent and understanding consent or the consent of their legally authorized representatives.
    • Have the right to have a decision-maker designated in case the patient is unable to communicate his or her wishes regarding care.
    • Have the right to be informed of their diagnosis, treatment, and prognosis. However, patients have the right to refuse treatments to the extent permitted by the law. Patients also have the right to be well informed of the possible medical consequences if they refuse treatment or do not follow physician recommendations.
    • They are entitled to seek and receive adequate instructions for self-care, prevention of disability, and maintenance of health. They have the right to ask their doctor or nurse any question about their health concerns. Patients have the right to have all reasonable requests responded promptly and adequately within the capacity of the medical center.
    • Have the right to know who will perform any exam, operation or a test and to receive a full explanation of the details in advance as much as their condition will allow. Patients are entitled to know fully about the planned course of diagnosis and treatment (including an explanation of each day’s course of action). This is in order for them to exercise their right to give informed consent or elect to refuse. If they agree to the diagnostic and therapeutic procedures recommended by their doctor, they may be asked to sign a consent form. If he or she refuses, they can expect to receive the best help that the medical center can still offer under the circumstances.
    • Have the right to know the identity and professional status of individuals authorizing and providing services to them and to know which physician or other practitioner is primarily responsible for their care.
    • Have the right to request and to receive additional medical consultation from a credentialed specialist, on their medical condition if they desire; this will be at their own expense, unless medically necessary.
    • Have the right to be fully informed of the nature and extent of the plan of treatment developed for them by their doctor and nurse, and the right to define any limits on that treatment when fully informed, should they desire to do so. The patient has the right to be informed about the outcome of the care they receive.
    • Have the right to appropriate assessment and management of pain. Doctors and nurses will assess their pain and involve them in decisions about managing pain effectively.
    • Have the right to be involved in their discharge planning and to be told in a timely manner of the need for planning their discharge.
    • Have the right to expect reasonable continuity of care and assistance with locating alternative medical services when needed.
    • Have the right to participate in ethical questions that arise in the course of their care. These issues include the resolution of any conflict, withholding resuscitative services, and foregoing or withdrawal of life-sustaining treatment.
    • Have the right to have a family member or representative of their choice and/or their personal physician promptly notified of their admission to the hospital.
    • Have the right to access people outside the hospital for the purpose of a visitation and for verbal and written communication. This hospital recognizes the patient’s right to access protective services (that is guardianship and advocacy services, and social welfare services).
    • Have the right to a timely referral of their concerns regarding the quality of care or premature discharge to the appropriate forum.
    • May request an itemized bill for the services they have received. The patient may also ask for an explanation of that bill. The financial information provided to the medical center will remain confidential.
    • Have the right to inquire and receive information about the possibility of financial assistance. As there are many different options for such help, the financial assistance office of the medical facility will work with the patient to obtain the most suitable assistance available.
    • Have the right to access their medical records. As a general rule, it is not recommended that the patient review their medical record in the midst of a hospital stay because the medical record is incomplete; it serves as documentation by the physicians and nurses of their current treatment. During hospitalization, patients are urged to direct questions to their physicians and nurses, but if they still wish to see their record they have the right to do so. It is also recommended that they view charts with a nurse or doctor present so they may assist them in understanding the content.
    • For their protection, healthcare organizations require signed authorization and positive identification to release medical record information. If the patient has questions about the information they acquire from their medical record, they should be directed to their physician. Records will be maintained in accordance with applicable laws and regulations, accreditation standards, and other requirements governing Record retention.

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